Privacy Policy
Vets Away Limited trading as The Hoxton Vet take the issue of privacy of your personal data very seriously. We take great care to comply with the Data Protection Act 2018.
Date of last amendment: 04th of January 2022.
1. Who are we?
Vets Away Limited is the data controller responsible for your personal data.
2. How to contact us?
If you wish to speak to us about our privacy policy, or for a copy of the details we hold about you, please feel free to contact us.
By telephone: 0203 582 6010
By e-mail: hello@thehoxtonvet.com
By mail: The Hoxton Vet, 263 Hoxton Street, London N1 5LG
3. What information we collect and why we need it?
Vets Away uses your personal information and personal information regarding your pet’s health to administer any products and veterinary services that you have agreed to. Your information will be used to administer veterinary services, send patient reminders, request feedback, confirm product purchases, and dispense relevant news and veterinary developments. Sometimes with your consent, we will contact you to inform you of our work or activities that you have requested or are expecting the personal data we collect from you includes:
Your name
Your address
Your email addresses
Your telephone number(s)
Your pet’s name
Your pet’s date of birth
Your pet’s colour and breed
Your pets microchip number, registration details
Your pet insurance details
Details of your interactions with our practice
Purchase history with our practice
Previous medical histories of previous veterinary practices
Photos of clinical signs
Lab reports from external diagnostic laboratories
Applicants for employment, training, work experience or student placements provide us with details of their education, previous employment history. This is required so that we can assess the working capacity of the employee or assessment for training and education purposes. We may also request references from external sources such as previous employers, universities or personal references.
4. Who do we share your information with?
We may need to share your information with insurance companies, loss assessors, contractors or for the purposes of national security, taxation and criminal investigations. We may need to share your information with companies or individuals who provide services on our behalf e.g. veterinary services, processing, mailing or delivering orders, sending mail and e-mails, when using auditors/advisors or processing credit/debit card payments.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third parties and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We will not sell or rent your data to third parties, or share your data with third parties for marketing purposes.
5. Social Media
Interactions made through any social media platforms that our website or its participants interact with are subject to the terms and conditions and privacy policy of those social media platforms. We will never request sensitive information through social media platforms and encourage owners to communicate with us through telephone or email.
This website may use social sharing buttons which may share web content directly from this website to the social media platform. Users are advised to use these buttons at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.
6. Children’s privacy protection
Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.